Android users:


If you can pay with Google Play normally but are currently inside China, you can pay within the app while connecting to a stable VPN server. 


Under the following circumstances, you will not be able to buy virtual products through Google Play easily. The fastest solution is to purchase via our website https://member.lingodeer.com/ with PayPal.


  • If your device does not have Google Play store and Google Play services installed (common in Xiaomi devices)
  • If you don't have a Google account
  • If you downloaded the app SDK from a non-Google Play platform


 


iOS users:


Please try switching networks (data to wifi, vice versa) or restarting your device. 


If the problem remains, please try a different app and see if the same problem occurs. If that's the case, we recommend that you contact Apple. 


If only LingoDeer has this issue, please contact us by submitting a ticket. Thank you.