LingoDeer Support

Product Overview & Learning Outcomes 7

• How is LingoDeer different from other apps?
• How many languages can I learn on LingoDeer?
• What level will I be at after I finish the course?
• Can I get fluent with LingoDeer?
• Can I use LingoDeer on multiple devices or on my computer?

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LingoDeer Plus 2

• What's the difference between LingoDeer and LingoDeer Plus?
• FAQs for LingoDeer Plus

Before You Start 6

• Quick Start Guide (the "too long, didn't read" summary)
• Doing your "pre-reading"
• Getting comfortable with the script
• Romanization and other reading/pronunciation aids
• Hints to help you through the lesson

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Features & Navigation 9

• What is the 'Story' section?
• What is Fluent, and where can I find it?
• How do I change the app or website language?
• Where do I go to start a new language?
• What is the Travel Phrasebook, and where can I find it?

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Learning & Practice 8

• How does the Spaced Repetition System (SRS) work?
• Can I learn offline?
• How do I skip lessons with 'TEST OUT'?
• Why is there no 'Test Out' at the end of a course?
• How do I get more practice after finishing a lesson?

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Language-Specific Questions 2

• Learning Korean: why does LingoDeer teach ㅂ니다/습니다  first?
• What is the difference between French Accelerated and French Normal?

Login & Credentials 4

• I can’t log in to my LingoDeer account. What should I do?
• How do I check my current login method?
• Can I change the login credentials of my LingoDeer account?
• How do I change my password?

Account & Data 3

• How do I change my username or profile picture?
• How do I reset my progress?
• How do I delete my account?

Plans, Pricing & Trials 8

• Is LingoDeer free? How does pricing work?
• What’s included in a Premium membership?
• Can I try before I buy?
• Why was I charged when applying for the 7-day free trial?
• About long-term membership plans

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Payment & Purchase Issues 5

• What payment methods do you accept?
• Why are the prices different on the website and in the app?
• Why was I charged more than the price shown on the purchase page?
• I’m not seeing any prices on the membership purchase page
• I clicked the “Purchase” button, but nothing happens or I see a pop-up

Membership Access 2

• I purchased a membership, but I can’t access it
• How do I confirm that my Premium membership is active?

Subscription Management 4

• Does my subscription automatically renew?
• Can I change my subscription plan?
• How do I cancel my subscription?
• How do I get a refund?

App & Content Issues 2

• What should I do if a feature or button isn’t working?
• What should I do if audio, image, or video content is missing or incorrect?

Progress & Sync 1

• What should I do if my progress or learning data is missing?

Contact Support 2

• How do I contact LingoDeer Support?
• What should I do if I don’t receive a reply from LingoDeer Support?

Security & Scam Prevention 1

• Beware of Collaboration Scam Emails – Official Statement from LingoDeer