In principle, LingoDeer does not offer refunds for partially used periods or accidental renewals.
However, certain membership plans on our website come with a 7-day money-back guarantee, which means you can request a refund from us directly within 7 calendar days of your membership activation. Note that we only allow one 7-day money-back request per user.
If you paid through a third-party platform, you might also be eligible for a refund, depending on the platform's specific refund policies.
Before requesting a refund, please cancel any active subscriptions if you haven't done so already (read How do I cancel my subscription? for more information; note that deleting your account will not cancel your subscription and will not make you eligible for a refund), then follow the steps below. Instructions may vary depending on your payment method.
[If you subscribed through lingodeer.com]
1. Make sure that you purchased one of the plans that come with a 7-day money-back guarantee:
● Annual
● 3-Year Premium
● 6-Year Premium
2. Contact us at hi@lingodeer and provide the following information:
● your LingoDeer User ID or the email address associated with your LingoDeer account
● your payment platform (such as PayPal or Stripe)
● for PayPal, your Transaction ID (you should be able to find it in the purchase confirmation email)
● for other platforms, the email address associated with your payment account, the last four digits of your payment card, and the name of the payment card owner
The refund will be made to the original payment method used to make the initial purchase. Please note that it may take up to 14 days for your refund to be processed, and specific timeframes will vary depending on your payment method and financial institution.
[If you paid through Apple]
1. Go to https://reportaproblem.apple.com.
2. Sign in with your Apple ID and password (make sure it's the same one you used to purchase your membership).
3. Find the item that you want to request a refund for.
4. Click on the "Report" or "Report a Problem" button next to the item.
5. Follow the instructions on the page, choose the reason why you want a refund, and submit your request.
If, for some reason, you cannot follow these steps, please contact Apple support for help.
[If you paid through Google Play]
1. Go to play.google.com.
2. Sign in and click on your profile picture (make sure you use the same account you purchased your membership with).
3. Click "Payments & subscriptions" >> "Budget & order history".
4. Find the order you want to refund, then click "Report a problem".
5. Select the option that describes your situation.
6. Complete the form and note that you'd like a refund.
7. Click "Submit".
If, for some reason, you cannot follow these steps, please contact Google Play support for help.
Note that Google Play generally requires refund requests to be submitted within 48 hours of purchase.
[If you paid through other 3rd party platforms]
1. Learn about the platform's refund policy and contact the platform directly.
If you have any further questions, please contact us at hi@lingodeer.com.